Contact
Contact & FAQ
We look forward to hearing from you
Your Host
We are Christoph and Elena — and we look forward to welcoming you to our villa. We have known Canyamel for many years and love sharing our insider tips with you. With us, you book direct with the owner — no middleman, no agency.
Frequently Asked Questions
How does check-in work?
Check-in: 4:00–8:00 PM. You will receive all details including key safe code and directions by email in advance.
Where can I park?
4 free parking spaces on the street directly in front of the house.
Is the pool heated?
Yes, the pool can be heated for an additional fee; pool heating is billed via electricity consumption (in the cooler months about €10–20 per day, depending on the desired temperature). The pool is open year-round.
Is there WiFi?
Yes, fast fibre WiFi (1 Gbps) is available free of charge.
Is the villa air-conditioned?
Yes, air conditioning in every bedroom, the living room and the dining room. Plus 4 ceiling fans.
Are baby cots available?
Yes, 2 baby cots and 2 high chairs are provided.
Can I bring pets?
No, unfortunately pets are not allowed.
How far is the beach?
The nearest sandy beach (Playa de Canyamel) is 1.3 km away — about 3 minutes by car.
How do I pay?
After your request has been personally confirmed, you will receive a link to our booking system. There you pay a deposit of 25% of the total price; the balance is due 42 days before arrival.
Can I cancel my booking?
Yes. Up to 43 days before arrival we retain the 25% deposit; from the 42nd day before arrival we charge 90% of the total price. You may name a replacement guest to take over the booking at any time. We recommend taking out travel cancellation insurance. Details in our rental terms.
Is there a tourist tax?
Yes. The Balearic Islands levy a tourist tax (Impuesto de Turismo Sostenible, “Ecotasa”). It is not included in the rental price; it is calculated during the online check-in per person, per night and per season and paid by credit card.
Are there any additional costs?
Water, final cleaning, bed linen and towels are included. Electricity is included up to 200 kWh per week; beyond that we charge €0.30 per kWh. As a guide: running the air conditioning all day costs at most about €10–15 per day.
How does the security deposit work?
The €400 security deposit is only pre-authorised on your credit card during the online check-in, not charged. After your departure any excess electricity is settled and the rest is released.
Who is my point of contact?
You book directly with the owner — no property manager, no middleman. Our local caretaker Jürgen is available on-site.
Location & Directions
Via Oreneta 3, 07589 Canyamel, Capdepera, Mallorca
From PMI Airport: approx. 60 min via Ma-15 and Ma-4040
Rental car recommended — the villa is on a hillside, a car is necessary
4 free parking spaces on the street in front of the house